cbb22's Privacy Policy

cbb22 is a trusted online gaming and betting platform in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy ("Policy") describes how cbb22 collects, uses, stores, and protects the personal information of users ("you" or "your") while using our website, applications, and related services ("Platform").

This policy applies to all services provided through the cbb22 platform, including online casino games, sports betting, live casino, and other entertainment activities. By accessing or using our platform, you consent to the information practices described in this policy.

Our policy may be updated from time to time. Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend that you review this page regularly.

cbb22 collects various types of information to provide and operate its services. This information may be provided directly by you, collected automatically, or received from third parties.

2.1 Information You Provide Directly

When registering an account, completing transactions, or contacting us, you provide the following information:

• Full name, email address, phone number, and date of birth
• Residential address and postal details
• Documents submitted for identity verification (such as a national ID card)
• Payment information — bKash, Nagad, Rocket, or Upay account details
• Information and messages submitted via support chat or email

2.2 Automatically Collected Information

Certain information is collected automatically when you use the platform:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Browsing history and page-visit data on the platform
• Session duration and gaming activity logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive information from trusted third parties for the purposes of identity verification, fraud prevention, and payment processing. This information is used solely for authorised purposes.

cbb22 uses the information it collects for the following purposes:

• Account management: To create, maintain, and secure your account
• Service delivery: To provide gaming features, bonuses, and a personalised experience
• Financial transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Identity verification: To prevent fraud and meet legal obligations
• Responsible gaming: To identify excessive play patterns and provide related support
• Communication & support: To resolve your queries and complaints and ensure 24/7 support service
• Platform improvement: To analyse user experience and improve service quality
• Legal compliance: To comply with applicable laws and regulations

cbb22 may share your information with third parties in the following limited circumstances:

4.1 Service Providers

Necessary information may be shared with trusted organisations that assist in activities such as payment processing, identity verification, technology operations, and customer service. These organisations are required to use the information only for the specified purpose and operate under strict confidentiality obligations.

4.2 Legal Obligations

We may be legally required to disclose necessary information based on valid directions from courts, government authorities, or law enforcement agencies. In such cases, we will disclose only the minimum information required.

4.3 Fraud & Security Protection

Information may be shared with relevant parties as needed to protect the security of the platform, safeguard users' assets, and prevent fraudulent activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. You will be notified in advance in such circumstances.

cbb22 takes industry-standard technical and organisational measures to protect your information. The key elements of our security framework are:

• SSL encryption: All data exchanged between you and the platform is secured with 256-bit SSL encryption technology
• Secure payments: All financial transactions — bKash, Nagad, Rocket, and Upay — are processed through secure payment gateways
• Access control: Only authorised staff can access the necessary data
• Regular security audits: Our systems undergo regular security testing
• Data minimisation: We collect only the information that is necessary
• Staff training: All staff receive regular training on data protection

However, no data transmission over the internet or electronic storage is ever 100% secure. While we take every effort to protect your information, we cannot guarantee complete security. If a security breach occurs, we will notify you in accordance with applicable law.

cbb22 uses cookies and similar technologies to improve the functionality of the platform and personalise your user experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security, and core platform functions — these cannot be disabled
• Functional cookies: Used to remember your preferences and settings
• Analytical cookies: Help analyse platform usage and support improvements

6.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, this may limit some functionality of the platform. Contact us for more details about our use of cookies.

cbb22 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: Retained for as long as the account remains active
• Financial transaction records: Retained for the period required by legal obligations
• After account closure: Data is deleted once legal obligations and dispute resolution requirements have been met
• Marketing communications: Within a reasonable time after you withdraw your consent

Once the retention period ends, data is securely destroyed or anonymised so that re-identification is not possible.

As a user of the cbb22 platform, you have the following rights over your own personal information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of incomplete or inaccurate information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that processing of your information be restricted in certain cases
• Right to withdraw consent: The right to withdraw consent at any time for the use of information provided on the basis of consent
• Right to data portability: The right to receive your information in a structured, common format
• Right to object: The right to object to the processing of your information in certain cases

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time in accordance with applicable law.

cbb22 provides services only to individuals aged 21 and above. We do not knowingly collect or store personal information from minors.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. This process will be expedited upon request from a parent or legal guardian.

In the course of providing our services, your information may be processed or stored outside your country of residence. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country
• The receiving party is bound by a strict confidentiality agreement
• The protection of transferred data meets the standards of this policy

The cbb22 platform may occasionally contain links to third-party websites. The privacy practices of these external sites are outside our control and this policy does not apply to them. We recommend reviewing their own privacy policies before visiting any third-party sites.

cbb22 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you at your registered email address or through the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. The latest version of the policy will always be available on this page.